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Policy

  • 1/3 OF TOTAL IS REQUIRED AS NON-REFUNDABLE DEPOSIT at the time of booking to secure date.

  • Remaining balance due at least 14 days before event.

  • There are NO REFUNDS. In the case of a rental or event cancellation due to Covid-19, the event may be rescheduled at a future date within 1 year from the original date of event.

  • Acceptable Forms of Payment: Zelle, Cash App, PayPal, or Invoice Available Upon Request.

  • A minimum of 2hrs are required for decor setup for 50 or more guests or events with a budget of  $1000+ to ensure that all details are completed by event start time. If 2hrs are not provided we are not responsible for any incomplete/missing decor and NO REFUND will be issued. 

  • A minimum of 5hrs are required for wedding decor setup or for events with over 100 guest, to ensure that all details are completed by event start time. If 5hrs are not provided we are not responsible for any incomplete/missing decor and NO REFUND will be issued.

  • There is a $500 minimum for all orders requiring delivery.

  • All Balloon/Custom Orders under $500 must me picked up from our Chicago or Lansing Location. (Thrones, marquees, letters, backdrop stands, etc are not available for pickup)

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