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Frequently Asked Questions

  • Where are you located?

  • The Royal Creations Event Venue is located in Burnham, IL. Just 5 minutes from Chicago and t Indiana, our venue is the perfect central location

  • ​What areas do you serve?

    We service the Chicagoland area, surrounding suburbs, and neighboring states (minimum order may apply).

  • Are there different locations?

    • No, We only have one location in Burnham, IL at the moment.

  • What are your office hours?

    • We are open Monday-Thursday 10am-6pm (weekends are reserved for booked events)..

  • What are your venue hours?

  • Monday - Thursday 10am - 8pm; Saturday - Sunday 10am - 12am

  • What is your latest pickup time at events outside of your venue?

    • Our last pickup time is 10pm. After 10pm, it is an additional $50/hr fee.

  • Do you service other states?

    • We travel to neighboring states, but please note that a minimum order will apply.

  • Do you all rent out linen, tablecloths, or center pieces?

    • No, those items are only provided at our venue, Royal Creations Event Venue.

  • What items do you offer?

    • We provide full event decor. We offer event decor, thrones, backdrops, letter tables, balloon decor, marquee letters/numbers, pedestals, balloons, props, and more.

  • How much is the rental deposit?

    • The rental deposit is at least 1/3 of your total. Exact Deposit is provided in your order’s rental agreement.

  • How soon can I put down the deposit? 

  • Please book as soon as possible. The sooner the better. We require at least 1 month for planning and design. Usually our clients start planning and booking their event 3 months in advance. Dates fill up fast, and reservations are on a first come first serve basis according to payment of deposit and completion of booking form/rental agreement. 

  • Can you get your deposit back if you cancel your event?

    • ​NO, THERE ARE NO REFUNDS! You may receive a credit with us that you can use at a future date, if notified at least 90 days for venue, and 14 days for decor.

  • How can I contact you?

    • The best method of contact is via email at sistersisterroyalcreations@gmail.com. Other methods of contact include call/text message to 773-577-4700 or 773-220-0100.

  • How can I see pricing?

    • For a custom quote, please call us of fill out the "Contact Us" form with the items you’re interested in and use the comments sections to add additional questions or details regarding your inquiry.

    • Our pricing is available under our Packages page of the website: https://www.sistersisterroyalcreations.com/packages

  • Is parking available?

  • Ample free parking is available for guests use.

  • Is alcohol allowed?

  • There is ABSOLUTELY NO ALCOHOL allowed on the premises. Failure to comply will result in immediate loss of refundable security deposit. There is no food or drinks allowed outside the building. 

  • Is venue smoking friendly?

  • There is ABSOLUTELY NO SMOKING (including the use of the use of e-cigarettes, vaporizers/hookah, etc.) in or outside of our venue. We want to create a safe space for all guests so loitering outside of venue is strictly prohibited at all times.

  • Why should I choose Sister, Sister Royal Creations for my event? 

  • We are a family owned and operated business that has been serving Chicagoland, Indiana since 2020. We pride ourselves in bringing our client's vision to life!


Full Decor and Event Planning Services

  • If I have my own venue, can you provide full décor (centerpieces, linen, sweet table, etc.)?

    • Yes we would be happy to provide full decor at our Royal Creations Event venue located in Burnham, IL OR a venue of your choice. We have a $1,000 minimum for events not held at our venue and require at least 2 hours to decorate. 

  • How can I schedule an appointment to view your venue?

    • Please send us your name, phone number, possible event date and your availability Monday-Thursday.

  • Do you have a showroom that I can come in and see rentals items?

    • Unfortunately, we do not at this time, but you can view our items through our website or social media pages as we post event pictures.

  • How can I see pricing for your venue?

    • Please visit our website. 

  • Are Plates, Silver & Napkins included?

  • Disposable plates for eating, silverware, and cups are only included in our Luxe Royal Creation Package or Ultimate Royal Creation. The items we have such as charger plates & cloth napkins are apart of the decor and are not to be used for dining purposes! You will forfeit your refundable deposit if guests do so.

  • What if I don’t want some of the items in the package? 

  • We can build you a custom package according to your budget or we can replace item that you don't want with an item of same price point.

  • When do you need the photos by to create custom backdrops, photo enlargements, or other items? 

  • We need the photo sent to us via email at sistersisterrroyalcreations@gmail.com at least 3 weeks before your event. Photos sent after deadline will be assessed a rush order fee! When Scheduling your photographer please keep this date in mind to give us enough time to process and print it out for you in a timely manner. 

  • Are bounce houses allowed?

  • Yes bounces are allowed and we have high ceilings to accomadate them.

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Contact and Booking

  • How can I book VENUE ONLY OR VENUE W/ DECOR?

  • https://docs.google.com/forms/d/1Psw5w5Cwjh1Jo41kRGZyIfoChZbuKY5LGmf6UAOeU0E/edit

  • How can I book DECOR ONLY packages, or rental items?

  • I filled out a booking form, how long should I wait before reaching out?

    • We typically reply within 24 hours, but we may take up to 1-2 business days, our office is closed Friday-Sunday in order to best service our clients.

  • I’ve called and texted but I have not received a response, how can I get in touch with you?

    • Please note when we are receiving a high volume of calls and texts, they may get buried due to the high volume. Please don’t hesitate to send a follow up text message if we have not responded within 2 business days. The best method of contact is by email.

  • How long can I rent items for?

    • Our rentals are typically for 4 hours with our latest pickup being 10pm. Depending on availability, the rental period may extended to accommodate early setup times. For pickup next day or for a pickup time past 10pm, an after hour fee will apply starting at $50.

  • I’ve ordered from you before, but I received a different quote now that I inquired, why did the price change?

    • Our prices are subject to change without notice. 

  • How much is your delivery fee?

    • The delivery fee starts at $50, and varies on the size of the order and location from our venue which is located in 60633.

  • Can I pickup the items myself to avoid a delivery fee?

    • No, unfortunately all of our items must be delivered and picked up by our staff only.

  • If you book and your event is 2 weeks or less away, it must be paid in full to secure your date and a rush order fee will be added. 

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